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How to Develop a Return Policy for Your Retail Store
Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn best ideas for your retail return policy. Read more
Five Business Writing Mistakes to Avoid
In today’s competitive business environment, clear and concise writing is a must for financial success. Here are some simple steps to be a clearer communicator.
8 Options When Your Clients Refuse to Pay You
A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.
Are You Doing Customer-First Marketing?
Instead of telling the customer what’s so great about your product or service, learn how to effectively explain what’s in it for them.
How to Get Your Freelance Business Taken Seriously
Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.
How Do Different Generations Act on Social Media?
In order to successfully target your social media, you have to know where they are and what they’re doing. So, how do people of different ages use social media?
The Culture Imperative- Drive Growth with Customer Obsession
During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
Improve Customer Relationships in the Retail and Restaurant Industries—for Pennies
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.
How to Get Better at Customer Retention
The key to real growth is not so much getting new customers, but getting more sales, bigger sales and long-term loyalty from the customers you already have.
How Are Your Customer TouchPoints?
This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.
Voice of Customer: Steps for Conducting Face-to-Face Interviews
Gathering Voice of Customer information is the most useful of all marketing activities. Here’s a step-by-step plan for conducting customer interviews.
16 Steps to Starting a Business While Working Full Time — STEP 10: Find Your First Customers
Customers are the lifeblood of every business. But how do you go about building a customer base from scratch?