Customer Relations Resources

At a time when changes are unfolding by the hour and operations are on-hold like during the coronavirus crisis, swift action and open communication are vital.

Learn four ways to turn the negative customer encounters into positive ones to maintain your company’s reputation.

Rieva Lesonsky asked business leaders their insights about how small businesses can meet and beat customer expectations.

Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and the customer happy.

SCORE’s latest infographic, sponsored by Nav, discusses how much Americans still value small businesses and how they show their appreciation for them.

You might think that Amazon and big box stores have pushed small businesses out of consumers’ minds, but that is not the case as our latest infographic shows. Read more

Discover the value of communication and how to use it effectively to improve customer service, client relationships and sales. Read more

Coupons are a powerful way to bring in new customers, especially through a service like Groupon. But small businesses must use Groupon with caution. Read why.

Often what makes an event a “success” are the softer issues or how participants “feel” after the event. 

This month’s infographic, “Small Retailers Can Compete and Win,” focuses on how small retail businesses stay competitive against the big brand stores.

Not only do great reviews help give consumers trust in your business, but reviews can also help you rank higher on the search engines. Here are some common questions and answers about online reviews.

Small businesses are challenged to gain and retain the trust of their customers. Are you thinking and acting in the interest of your customer?