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How to Get Your Freelance Business Taken Seriously
Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.
How Do Different Generations Act on Social Media?
In order to successfully target your social media, you have to know where they are and what they’re doing. So, how do people of different ages use social media?
The Culture Imperative- Drive Growth with Customer Obsession
During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
Improve Customer Relationships in the Retail and Restaurant Industries—for Pennies
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.
How to Get Better at Customer Retention
The key to real growth is not so much getting new customers, but getting more sales, bigger sales and long-term loyalty from the customers you already have.
How Are Your Customer TouchPoints?
This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.
Voice of Customer: Steps for Conducting Face-to-Face Interviews
Gathering Voice of Customer information is the most useful of all marketing activities. Here’s a step-by-step plan for conducting customer interviews.
16 Steps to Starting a Business While Working Full Time — STEP 10: Find Your First Customers
Customers are the lifeblood of every business. But how do you go about building a customer base from scratch?
What Do Customers Want from Local Businesses?
Customers trust and use local businesses, and even prefer them to national chains. Learn how to leverage your local advantage.
Top 8 Retail Do’s and Don’ts
Small mistakes can be enough to drive customers away from your store, never to return. Learn 8 common “retail turnoffs” and how to avoid them. Read more
3 Areas to Improve Customer Experience on Your Ecommerce Website
How do you build an excellent customer experience in your ecommerce store? Here’s a few tips to help you do just that.